Make us your go-to team of SPECIALISTS IN MILTON KEYNES

Ever After Updated Policies During Covid-19 Pandemic 2020

These policies have been written in accordance to the government guidelines for the safe return to work for close contact services. These are effective immediately  & until further notice. If required they can be changed at any time to comply with the law, the government requirements or Ever After management if we see fit to ensure maximum safety for our staff & clients.

Our staff & clients will be required to adhere to our policies at all times. Failure to do so will result in you being asked to leave the premises so we can maintain safety for all others within our salons.

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Client Policies

We will be contacting clients prior to your appointments to run through a few brief questions regarding health & a checklist for before arriving at the salon.

Questions you can expect to be asked:

Have you had the recent onset of a new continuous cough?

 Do you have a high temperature?

Have you noticed a loss of, or change in, normal sense of taste or smell?

If you answer yes to any of these questions we will reschedule your appointment.

If you feel unwell prior to your appointment please contact us with as much notice as possible.

On arrival a member of our team will ask you a few questions again regarding your current health, your temperature will be taken with an automatic non contact thermometer & recorded on your account. If you display a temperature of 38C or above we will have to reschedule your appointment. (please note this information is held safely & compliant with GDPR) you will be asked to wash your hands or use hand sanitizer.

We have automatic hand sanitising stations throughout both salons for staff & clients to use.

Please be aware of social distancing, the government have reduced this to 1m from the 4th of July but where possible please try to keep a 2m distance.

Our industry is considered close contact & of course we work very closely with our clients. Our staff will be wearing the appropriate PPE to mitigate the risks.

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. We are required to assist this service by keeping a temporary record of clients and visitors for 21 days. This could help contain clusters or outbreaks.

We have had to review how many people can be within the salons at any time & unfortunately we cannot permit anyone who is not booked in. This includes family, friends, children etc.

Please only bring essentials with you into the salon. We cannot store items safely for you so please only bring a small bag & jacket if necessary.

Staff cannot take your coat for you & we cannot hang jackets together. A member of our team will show you where to place your belongings. These will remain your responsibility at all times. We will not be held responsible for any personal items on the premises.

We will be operating an appointment only system.

Please where possible book your appointments online at www.EverAfterMK.co.uk or call the salon on 01908 613353.

Both Clients & Staff will be required to wear face masks which cover the mouth & nose. Please bring your own masks if possible. If you do not have one on arrival we will have some available to purchase but we cannot at this stage permit anyone during their treatment to not be wearing a face covering.

If you are having nail or beauty appointments we ask that you do not have out your mobile phones at any point. These can harbour germs & bacteria & each time you touch a personal item your hands can become contaminated.

Where possible please pay via a contactless means. We do not have a limit on apple pay. The current limit on contactless card transactions is £45.

Due to restrictions we will not be able to provide some of the services you are used to as part of your experience. These include but are not limited to some of our drinks menu, magazines, some therapies.

Please bring your own drinks where possible in a sealed cup/container.

Food will not be permitted to be eaten on the premises.

We have had to remove part of our waiting area to reduce bodies in the salons, please do not arrive early as we will not be able to accommodate you within the salon prior to your treatment.

Please bear with us, this is new to us all! Our stylists, therapists & practitioners are having to work in a whole new way so initially this may take some tweaking & getting used to. If we do run behind slightly we will call you & ask that you wait in your car or away from the salon & we will let you know when we are able to bring you in.

Staff & Salon Policies

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All staff have been on a minimum of 3 courses during lockdown to gain additional knowledge on the safe return to work. Dermalogica Clean Touch. Barbicide Sterilisation Training & Barbicide Covid19 Certification.

We have extended our timings for some treatments where needed to allow for additional cleaning & sterilising times. Some of our pricing has had a small increase due to the changes we have had to make.

In our industry cleanliness is always paramount. We will not only continue to maintain the exceptional standard of cleanliness but we have upped our protocols to ensure maximum standards during this unprecedented time & circumstances.

We will have posters displaying guidance whilst within the salon.

All work stations & equipment will be thoroughly cleaned following the correct procedures to maintain a sterile environment between every client.

In some areas we will have replaced items with single use products.

Towels, blankets & gowns etc will be used one per client & then cleaned on a high temperature wash to avoid the risk of cross contamination.

Staff will change PPE in accordance with government guidelines. PPE will include gloves, masks, aprons & visors where appropriate.

Staff will as always wash hands between every client interaction.

Screens have been installed where appropriate through the salons.

Where possible staff will leave the salon during their breaks. Food must be eaten off site or in the staff room only.

Staff are required to wear fresh clothing to work each day & advised not to wear the same clothing in public or within their homes.

Staff are asked to only bring in essentials. A small bag only. All bags must be stored away safely in the staff room.

We will be taking every step possible to ensure your safety but you must understand that having a close contact service cannot be 100% safe. If you have been shielding or are vulnerable due to your own health please consider this before booking. All clients must take responsibility for their own health & safety. Likewise if you think you could have come into contact with the virus please follow the government advice to self isolate for the recommended timeframe set by the government & the NHS.

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To allow us to better service you in responding to your customer service requests.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We do not use Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

We will notify the users via in-site notification

• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

EverAfterMK@gmail.com and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

www.EverAfterMK.co.uk

Ever After Beauty & Aesthetics

8 Tickford arcade

Newport Pagnell

Milton Keynes

Mk16 8HY

England

EverAfterMK@Gmail.com

We require a MINIMUM of 36 hours notice required for cancellations.

Appointments that are 2+ hours require a minimum of 72 hours notice for changes or cancellation 

Appointments that are 4+ hours require a week notice for changes or cancellation.

Charges will apply for late cancellations & non attendance.

Deposits or pre payment may be required for some bookings.

Patch tests are required for some treatments 24+ hours prior. It is the client's responsibility to book and attend patch test appointments. If patch Test appointment is not attended you treatments cannot be carried out but will still be charged if we are notified within the cancellation period or you turn up to an appointment without having attended a patch test appointment.